Privacy Policy

Scope Online Inc. (“Scope,” “we,” “our,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI visibility monitoring platform (“Service”). By using our Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

• Business website URLs for visibility scanning
• Business name, industry, and location information
• Account credentials (email address, password)
• Payment information (processed securely via Stripe)
• Communications with our support team

1.2 Information Collected Automatically

• Device information (browser type, operating system)
• IP address and approximate location
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

1.3 Information from Third Parties

• AI platform responses (ChatGPT, Claude, Perplexity, Gemini) regarding your business
• Publicly available business information from your website
• Payment verification from Stripe

2. How We Use Your Information

We use collected information to:

• Provide and maintain the Service
• Scan AI platforms to determine your business visibility
• Generate visibility reports and optimization recommendations
• Process subscriptions and payments
• Send service-related notifications and updates
• Respond to customer support requests
• Improve and develop new features
• Detect and prevent fraud or abuse

3. AI Data Usage & Visibility Scans

Our core service involves querying AI platforms with prompts related to your business to assess visibility. Please understand:

• We send prompts containing your business name and location to third-party AI services
• AI responses are stored to track visibility changes over time
• We do not control how AI platforms process or store these queries
• Visibility results reflect AI platform responses at the time of scanning
• Historical scan data is retained for trend analysis

4. Data Sharing & Disclosure

We may share information with:

• AI Platform Providers: OpenAI, Anthropic, Google, Perplexity to perform visibility scans
• Payment Processors: Stripe for secure payment processing
• Infrastructure Providers: Cloud hosting and database services
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Retention

• Account data: Retained while your account is active
• Scan history: Retained for 24 months for trend analysis
• Payment records: Retained as required by law (typically 7 years)
• Upon account deletion: Personal data removed within 30 days, anonymized scan data may be retained for analytics

6. Security

We implement industry-standard security measures including:

• Encryption in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security assessments
• Employee access limitations

However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Export your data in a portable format
• Opt out of marketing communications
• Object to certain processing activities

To exercise these rights, contact us at hi@scope.online.

8. International Users

Our Service is operated from the United States. If you access the Service from outside the U.S., your information may be transferred to and processed in the United States, which may have different data protection laws than your jurisdiction.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or prominent notice on our website. Continued use after changes constitutes acceptance.

10. Contact Us

For privacy-related questions or concerns: