Billing portal won’t open or I can’t sign in

Cancel, card updates, and invoices happen in the Stripe customer portal, opened from the Scope app.

Open billing

1. Sign in at app.scope.online/auth with the email on the charge or receipt.
2. Go to Settings → Billing.
3. Open manage subscription / customer portal.
4. Cancel at period end, or update the card.

Scope uses email magic link (and Google) — there is no password reset.

If you can’t sign in

1. Use the same email as the Stripe receipt.
2. Check spam / promotions for the login email.
3. Request a new link from the auth page if the previous one expired.
4. Try a private/incognito window.

If the portal does not load

1. Hard-refresh.
2. Try another browser.
3. Disable blockers for app.scope.online and billing.stripe.com.

If it is still broken, open chat on scope.online (or after you sign in) and send the account email. A human can cancel or update billing for you.

Do not file a bank dispute because the portal failed. See How to cancel and Refunds.